Frequently asked questions

The Arthur Bonnet teams are here to answer all your questions and ensure your project meets your expectations to the letter. In this ABC section you will find the questions most frequently asked by our customers.
Please feel free to discuss them with your Arthur Bonnet designer-decorator. He will be able to guide you and satisfy your requirements.

A for ASSISTANCE

How do l I choose my kitchen in the showroom ?

At Arthur Bonnet, you are welcomed, supported and listened to. Your designer-decorator will understand your expectations and discuss with you the best solutions for the space you have. He will then provide a detailed and precise quote, item by item, including furniture, electrical goods, accessories and installation. If you would like to know more about the different stages of your purchase, please go to our Customized assistance page.

 

B for BUDGET

How much does a kitchen cost?

It all depends on the choice of model, the size and the selected fittings and fixtures. Your kitchen designer is there to provide tailored and global design for your kitchen, in line with your expectations and your budget.

Must I pay a deposit?

When you approve the quote with your signature, an average of 30%* of the quote is required as a deposit for your kitchen. You have a deposit guarantee. This means that the Arthur Bonnet brand pledges to honour your order even if your showroom stops trading. Your kitchen furniture will be delivered and your deposit will not be lost.
*Only available in metropolitan France.

 

C for CONTACT

How can I contact you?

  • If you have a question about your project, please contact your nearest showroom.
  • If you would like to join the Arthur Bonnet team in France, got to our Join us section where you can read our latest job offers and submit your CV via our online form.
  • If you would like to become an Arthur Bonnet dealer in France, send us your application on our dedicated Open your showroom website and use the online form.
  • If you would like to contact us for any other reason, please complete the online form in our Contact section.

 

D for DEADLINE

Once I’ve signed the order, how long will it take for my kitchen to be delivered?

Your kitchen is made to measure. This means it is tailor-made for you, to your specifications. The time-frame for manufacture is generally 6 weeks, to which you need to add the installation time.

 

E for ELECTRICAL GOODS

Must I buy Arthur Bonnet electrical goods?

You are under no obligation. You can keep your electrical equipment or buy them from another showroom. If you like, your designer-decorator can offer a global solution with electrical goods to suit your tastes and needs. Some models have a matching range of electrical goods. And in terms of price, Arthur Bonnet negotiates with the leading manufacturers for very attractive offers*.
*Offers depend on the country.

 

F for FINANCING

Do you have financing solutions?

If you would like, your designer-decorator can offer you a financing solution with our partners Franfinance, Sofinco and Financo. You can then choose the kitchen you want with no constraints*.
*Only available in metropolitan France.

 

G for GUARANTEE

What are my guarantees?

Arthur Bonnet has a charter with 13 pledges. It guarantees high levels of quality, products and services: exclusive models, Guaranteed French Origin, Certified Quality, 20-year guarantee for the kitchen furniture, a detailed quote, suitable financing*, deposit guarantee*, trained professionals, complete project management, the possibility of changing your order, time-frames respected, clean and tidy worksite and permanent availability of our staff. To find out more about these 13 pledges, please take a look at the full version of our commitment charter.
*Only available in metropolitan France.

 

H for HIGH QUALITY 

How are your products manufactured?

Arthur Bonnet furniture is made to order and to your requirements on the industrial site of Cuisines Design Industries in Saint-Philbert-de-Bouaine in Vendée, France. Security in industrial strength, expert craftsmanship, respect for the environment: Arthur Bonnet’s primary and permanent concern is for the quality of its fitted kitchens. This everyday commitment allows us to provide a high level of guarantee: our kitchen furniture including runners and hinges is guaranteed against any damage resulting from manufacturing fault for 20 years, the doors for 10. The company has been ISO 9001 certified since 2011 and was the first kitchen manufacturer to receive the Guaranteed French Origin Label.

 

I for INFORMATION

How do I access and change my personal information?

In compliance with the Data Protection act of 6th January 1978 modified in 2004, you have the right to access and modify any personal information pertaining to you. You can exercise this right by writing to Cuisines Design Industries – Consumer Marketing and Communication Department – Route de Nantes – 85660 Saint Philbert de Bouaine or by email: service-consommateurs@arthur-bonnet.com. You can also oppose the processing of any data pertaining to you, for legitimate reasons.

 

J for JOURNALIST

I’m a French journalist. Where can I find information about the Arthur Bonnet brand?

Our Press Zone dedicated to French journalists provides access to the brand’s press releases and also the contact details of our press officer. You can send them your specific requests by email or by telephone.

 

K for KHAKI

How do I choose the colour of my kitchen?

The kitchens in your Arthur Bonnet showrooms are there to give you some ideas. Your designer-decorator will also show you some samples of the entire range of doors, materials and colours from the Arthur’s Workshop*.  Feel free to ask for a catalogue. You will find inside all our models and their colour ranges.
*Only available in some showrooms.

 

L for LABEL

Where are the Arthur Bonnet kitchens made?

For over 85 years, the Arthur Bonnet kitchens have been made in Saint-Philbert-de-Bouaine in Vendée, France, at the factory of Cuisines Design Industries, the first kitchen manufacturer to receive the Guaranteed French Origin label. Awarded by Bureau Veritas Certification, this label is proof of the transparency of French manufacturing. Straight from our factory in Vendée and using components of which half are manufactured in France (as the label demands), the Arthur Bonnet kitchens meet every criteria of the Guaranteed French Origin label. In the world of kitchens, Arthur Bonnet is the first manufacturer to proudly wave the “Made in France” flag.

 

M for MIX & MATCH

Is it possible to buy living room furniture or shelving that matches the kitchen?

Arthur Bonnet has a range of matching furniture which includes living room furniture, drawers, cupboards and shelves available in the same colours and materials as its kitchens. You can create a matching space to suit your tastes.

 

N for NEWSLETTER

How do I subscribe or unsubscribe to your newsletter*?

Complete the subscription on our dedicated page to receive our monthly French newsletter all about the design industry and the Arthur Bonnet brand.

If you would like to unsubscribe, click the unsubscribe link at the bottom of our newsletter.

*The newsletter is available in French only.

 

O for OFFERS

How do I get special offers?

You can view our promotions and special offers in the Today’s offers section. If you would like to receive offers by email, you can subscribe to our French newsletter. This subscription means you will be sent Arthur Bonnet news every month (offers, products, etc.) as well as information about new design and decoration trends.

 

P for PUTTING IN YOUR KITCHEN

Does the installation have to be included in my quote?

You are under no obligation to have your kitchen fitted by us. You can choose to manage your own installation.

 

Q for QUALIPLUS

I would like to provide feedback about my experience at Arthur Bonnet. Who should I contact?

Arthur Bonnet has implemented an innovative quality approach called Qualiplus* to assess customer satisfaction. This very complete satisfaction survey covers every key stage of the purchase procedure at Arthur Bonnet. Two months after the installation of your kitchen, you will be contacted by email or by telephone. You will be asked questions about every stage of your experience with Arthur Bonnet (interview with the designer-decorator, technical survey, installation, etc.). You can also contact us at any time via the Contact us section that will guide you to the right person.
*Only available in some showrooms.

 

R for RECRUITMENT

I want to join the Arthur Bonnet team…

If you would like to join our head office or in-showroom teams in France, please go to the Join us section. You will see our current job dvertisements and will be able to leave your CV using the online form.

If you would like to become an Arthur Bonnet dealer in France, our Open your showroom website will give you everything you need for your project. You can contact us using the dedicated form on the website.

 

S for SERVICE

How do I contact the customer service department?

If you have any questions or comments about your project, please contact our customer service department using the dedicated form in the Contact section. Our team will make every effort to respond as quickly as possible.

 

T for TAX

What does VAT at 5.5% apply to? How does that benefit me?

VAT at 5.5%* applies to the purchase and installation of your fitted kitchen, if you live in a house or flat that was built over two years ago, whether you are the owner or the tenant.

Before beginning the work, simply give the stockist managing your project an attestation certifying that the house or flat where the kitchen is to be installed was built over two years ago and that it is used as a private residence. For tax purposes, we recommend you keep a copy of the attestation as well as all invoices until 31st December of the fifth year following the completion of the work.

*Only available in metropolitan France.

 

U for USER GUIDE

Is there a manual for using my kitchen, for keeping it well maintained?

For any information about maintaining your kitchen, you can read the complete user and maintenance guide in your Personal zone*, and the “My kitchen every day” section. You can also download this document.
*Only available in French.

 

V for VENDOR

Who are the Arthur Bonnet designers-decorators ?

Our designer-decorators are continuously trained to help you optimise your home. They understand your expectations and will discuss with you the best solutions for the space you have. We organise regular training sessions to keep our designer-decorators at the top of their game. The sessions take place at the Arthur’s Workshop, a creative space at the heart of our showrooms. Our designer-decorators can then recommend innovative and global solutions for your future kitchen.